Summer Camp Cancellation 2020 FAQ
These frequently asked questions pertain to the cancellation of 2020 summer camps including Discovery Camp, Wilderness Adventure Trek, Teen High Adventure, Smokies Science Investigations, Backcountry Ecological Expedition, and Girls in Science. For frequently asked questions about the cancellation of Firefly and Family Camps, please visit this page.
We share in your disappointment and will work to get your payment either refunded back to you or applied appropriately. You have options. You can request a full refund, rollover your payment for a future program, or choose to count your payment as a tax-deductible donation to Tremont. Once you have decided how to proceed, please complete this Google Form letting us know your preference.
Once you have completed the Google Form indicating you would like a refund, we will begin processing your request. Refunds processed within 6 months of your original payment can be credited back to the original form of payment. Refunds processed after 6 months of original payment will be mailed to you via check.
We will do our best to process refunds within two weeks of your request. We ask for your patience at this time as we are still working from home, and all requests will need to be processed remotely.
Yes! Your payment can be applied to a future Tremont program. We are bummed we are having to cancel 2020 summer camps, and want to make it up to you. If you decide to roll over your payment to a 2021 summer camp, we will offer you priority registration (before our general registration goes live) and will honor 2020 prices. You will be provided a discount code to register for the 2021 camp once these programs are available.
Yes! Tremont is a 501(c)3 nonprofit and your contribution is tax-deductible AND it helps us at a very difficult time. With the loss of revenue, Tremont is faced with unprecedented circumstances. We were lucky to receive federal assistance through the Paycheck Protection Program, but this is limited. We need your help. Any amount donated will assist us in serving our mission during this critical time.
We know that at camp, traditions can be important. If your child enrolled in a 2020 summer camp but will be aging out in 2021, we are happy to consider age exceptions for that program. We will work with you to determine if this will be the best fit for your child next summer.
We are still working on 2021 dates, and expect general registration to open in October. We are working on ways to ensure enrollees from 2020 will get priority registration in the camp of your choice. We will keep you updated as we have more registration details!